I am unable to access my hotmail within Mail app on MacBook air. I use the Mail feature on my MacBook to access my hotmail but it is no longer accessible. I am asked to input hotmail password with I know is correct to which I'm getting the response 'unable to verify account name or password'. Learn how to use Mail on your iOS device or Mac. IPhone, iPad, or iPod touch. Featured topics. Add an email account to your iPhone, iPad, or iPod touch. There are two ways you can set up an email account in the Mail app on your iOS device — automatically or manually. Learn which option is.
Apple yesterday released macOS 10.14.4 to the public with features such as automatic Dark Mode in Safari, Apple News+, and more. On the other hand, the update also seems to include one frustrating bug related to authenticating Gmail accounts through Apple Mail.
According to a growing number of complaints on the Apple Support Forums, macOS 10.14.4 breaks the process of authenticating a Gmail account. Essentially, trying to log-in to a Google account puts users through an endless loop, bouncing between macOS and Google’s sign-in page in Safari.
One user explains the problem on Apple’s forum like this:
The issue puts me in an endless loop. I get a notification “Google requires completing authentication in Safari.” This takes me to a Sign in dialog where I enter email account and password. Password is correct and accepted, after which I’m back in the loop again asking to enter Google Password.
If I login to my Google account in Safari I can see the recent events that I signed in without any problems on this Mac, but Apple Mail does NOT connect and I am back in the endless loop.
Further, the sign-in problems appear to apply strictly to the Apple Mail app. Other apps that rely on Google information, such as Calendar, are not affected by this issue in most cases. Some of the things users have done while trying to resolve the problem include removing and re-adding accounts, changing passwords, removing two-step, and more, all without success.
The problem doesn’t seem to be unique to adding new accounts to Mail on macOS, but also affects existing accounts. Upon rebooting from installing the update, users are being prompted to authenticate their Google account again, which places them in the aforementioned loop.
Other users have also reported issues adding new Google accounts to the Mail app on iOS 12.2, while macOS might return sign-in credentials as failed. This issue seems to affect only Google Apps accounts. The macOS 10.14.4 endless loop issue appears to be more widespread and affects Gmail accounts in general. Either way, it’s clear there is something wonky going in the communication between Apple and Google on this.
It’s unclear if this bug is affecting everyone who is running macOS 10.14.4, or just a subset. Nonetheless, if you rely on Google accounts in Apple Mail, it might be wise to hold off on updating to macOS 10.14.4 until Apple addresses the authentication problems. Read the full Apple Support thread here.
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If your Mac is connected to the Internet but suddenly starts asking for your password, you should generally try again later, and if necessary work with your email provider to resolve. If you're using Apple's iCloud Mail, learn how to resolve issues with iCloud Mail.
Why is Mail asking for your password?
Mail asks for your password when it is connecting to your email provider, but can't connect to your email account because your email provider isn't accepting your email password.
Your email provider may reject your password for several reasons, including:
- You're not using your current email password. If you updated the password on another device, make sure that you're using the same password on your Mac.
- Your email provider needs you to update or reset your password for security reasons. For example, if you're using Google’s two-step verification, your Gmail account in Mail requires the appropriate app-specific password.
- Your email provider deactivated or suspended your account. Contact your email provider for help.
Login Failed Mail App Mac Free
Check your password in Internet Accounts preferences
Depending on the type of email account you're using, you might be able to correct the password as follows:
- Quit Mail. If it doesn't quit, you can force it to quit.
- Choose Apple menu > System Preferences, then click Internet Accounts.
- Select your mail account in the sidebar.
- If you see a password field for your account, delete the password and type the correct password.
- Close System Preferences, then open Mail and try using your account again.
If Mail still asks for your password, the password is probably incorrect. Your email provider can help you verify your email settings and make sure that you're using the correct password.
Test using webmail
Many email providers offer webmail, which is a way to use email with a web browser such as Safari, instead of with an email app such as Mail. For example, if you're using an iCloud Mail account, you can use iCloud.com to send and receive email.
Because the password that you use with Mail is usually the same password that you use with webmail, try signing in to webmail with that password. If it doesn't work there either, your password is probably incorrect. Your email provider can help you verify your email settings and make sure that you're using the correct password for the Mail app.
Remove your account, then add it back
If no other solutions work, try setting up your email account again. To do that, first remove your email account, then add the account back.
Learn more
Login Failed Mail App Mac Os
- If you're using Apple's iCloud Mail, learn how to resolve issues with iCloud Mail. The password that you use with iCloud Mail is your Apple ID password. Learn what to do if you forgot your Apple ID password or want to change your Apple ID password.
- If you forgot or want to change the email password for a different email service, contact the email provider or request a password reset from their website.